Delivery
We offer free delivery Australia wide for orders over $100
Flat rate delivery charge of $8.50 when buying less than $100
We use Australia Post to ship our coffee when your delivery address is outside of our local delivery zone. Once we have dropped your parcel off we will send you the tracking information via SMS.
If you’re not home to sign for a delivery or there’s no safe place to leave your parcel, AusPost will take it to the nearest Post Office. You’ll have 10 business days to collect it before it’s returned to us.
Free Local Delivery
We are located in Seaford, Victoria, and we’ll gladly bring out your purchase for no charge if you live within 15km from our roastery. To use this option please check to see if you are indeed 15km from 37 Armstrongs Road, Seaford and use the promo code “LOCALDELIVERY” at the check out and shipping will be taken off the total.
Pickup
You are welcome to come and pick up your purchase at our café which is located at 37 Armstrongs Road, Seaford, Victoria. You can choose this option at the check out.
You can pickup your order Monday-Friday 6am til 2pm, Saturday & Sunday 7:30am til 2pm.
Give us a call if you are not able to come within those hours, and we will find a solution.
Returns and Refund Policy
Returns
Please choose carefully as we do not accept change-of-mind returns on coffee products or if you have mistakenly ordered the incorrect product. This is because we package the coffee beans or ground coffee fresh to order.
If we have made a mistake with your coffee order, we will happily replace it with fresh coffee for you. If this is the case, please email us at hello@cftproastingco.com.au and reference your order number.We accept change-of-minds on products or merchandise if you return it within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must show proof of
purchase.
Return shipping costs are the responsibility of the customer.
We’ll process the refund for the item when it has been delivered to CFTP Roasting Co. We’ll send a confirmation email once we’ve processed the refund.
Returns are the customers responsibility until CFTP Roasting Co. receives the items.
To start a return, you can contact us at hello@cftproastingco.com.au
If your return is accepted please note that returns will need to be sent to the following address: 37 Armstrongs Road, Seaford, VIC, Australia.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, and we are not responsible for your item should it be lost in transit.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once
the return is accepted, make a separate purchase for the new item.
